For customers

Someone sent you credits. Here's what to do with them.

It's free, nothing expires, and you can turn them into a gift voucher whenever you're ready.

Step by step

How it works

  1. 01

    A business rewards you

    After a job, they send credits to your email or mobile. 100 credits = $1.00. You'll get a message telling you the amount and who it's from.

  2. 02

    Sign up with that same address

    This bit matters. The credits are attached to the email or mobile the business used — sign up with a different one and they won't find you.

  3. 03

    Wait out the short holding period

    Credits sit as pending for a few days — 3 by default, set by each business. It's there so that if a job gets cancelled or something goes wrong, it can be sorted out before the money moves. You'll see the exact date in your wallet.

  4. 04

    Stack credits from anywhere

    Every Elite Estate and Trade Rewards business feeds the same wallet. A builder, a plumber and a real estate agent all add to one balance. Nothing expires, so there's no rush.

  5. 05

    Choose your gift voucher

    Vouchers come in $5 steps, from $5 up to $1,000 at a time. Your voucher arrives by email from GiftPay and can be spent at a wide range of retailers.

A wallet growing over time

Why can't I redeem $3?

Vouchers are issued in $5 steps, so $5 is the smallest one that exists. If you're holding less than that, nothing is lost — the balance just sits in your wallet until the next reward pushes you over the line.

Whatever's left over after a voucher stays put and counts toward the next one. Nothing is ever forfeited.

FAQ

Common questions

Does it cost anything?
No. A wallet is free and always will be. Businesses pay for the service, not you.
Do credits expire?
Never. There's no deadline and no monthly fee eating away at them.
Is there a limit on vouchers?
Yes — $5,000.00 of vouchers in total per person, across every business that rewards you. It's a legal limit and can't be raised. Credits above it stay in your wallet and never expire.
Can I swap credits for cash?
No. Credits can only become gift vouchers — they can't be paid out as cash or passed on to someone else.
How did you get my email?
The business you dealt with gave it to us so they could send you credits. We tell you which business, and you can ask us to see, correct or delete your details at any time.
Can a business take credits back?
Only while they're pending, and only with a reason you'll be told about. Once they're available, they're yours to redeem.
Do I have to leave a review?
No. Your credits have nothing to do with whether you review, or what you say.

Got credits waiting?